Have you found the cause of the breakage?

　　你們找到了破損的原因嗎?

　　It is obvious that It was due to careless packing.

　　很明顯包裝太馬虎了。

　　Not yet,we'II let you know when we find out the reason.

　　還沒(méi)，我們查明后會(huì)通知貴方。

　　Would you agree to a replacement?

　　你方是否同意換貨?

　　lf there are no other choices，l'd have to.

　　如果沒(méi)有別的辦法，我只好同意。

　　Yes，but you must make the replacement quickly.

　　是的，但換貨必須盡快進(jìn)行。

　　No ,we'd rather you to sell these goods at a discount，

　　不，我們希望你方降價(jià)銷售這些商品給我方。

　　What you say is partly true.

　　你所說(shuō)的有一部分是對(duì)的。

　　I am for your idea.

　　我贊成你的主意。

　　What was the percentage of breakages and leaking?

　　破損及滲漏的百分比是多少?

　　About 25% were broken and 20% were leaking.

　　大約25%破損，20%滲漏。

　　There is no leaking，but 30% were broken.

　　沒(méi)有滲漏的貨物，但30%的貨物破損。

　　What will happen if the importer finds the shortage of commodities?

　　進(jìn)口商發(fā)現(xiàn)貨物短缺怎么辦?

　　They can ask for compensation.

　　他們都可以要求賠償。

　　They can ask for refund.

　　他們可以要求退款。