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考研英語(yǔ)常考應(yīng)用文寫(xiě)作指導(dǎo)
一. 投訴信的結(jié)構(gòu)�。�1）開(kāi)頭：自我介紹，交代投訴內(nèi)容，表明本信的目的和要求。
（2）正文：說(shuō)明情況，講清利害，分析利弊。告訴對(duì)方你因此受到的傷害或不便，提出解決問(wèn)題的建議，表明希望如何處理。
�。�3）結(jié)尾：表達(dá)希望問(wèn)題得到迅速恰當(dāng)解決的強(qiáng)烈愿望，希望盡快得到滿(mǎn)意的答復(fù)。
二. 投訴信經(jīng)典句型歸納
（1）It is a great pity that we find there is something wrong with… 令人非常遺憾的是我們發(fā)現(xiàn)……有問(wèn)題。
�。�2）Would you please let me know whether or not you can…as soon as possible? 你們是否可以告知我能不能盡快……
（3）I hope that my problem will get your kind consideration。我希望您能考慮一下我的問(wèn)題。
�。�4）I am sure there are technical or man?made errors involved.我確信出現(xiàn)了技術(shù)或人為的錯(cuò)誤。
（5）l hope you can make an investigation into this matter as soon as possible.我希望你們能盡快調(diào)查此事。
�。�6）I hope I can get my refund as soon as possible.我希望能盡快收到退款。
（7）I am writing to make a complaint about… 我寫(xiě)信是為了投訴……
�。�8）If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. 如果此事不能妥善解決，我將要求退還支付款項(xiàng)，或者向有關(guān)部門(mén)投訴。
（9）One annoying aspect of your service is… 你們的服務(wù)項(xiàng)目中一個(gè)令人不滿(mǎn)的地方是……
�。�10）I have been pleased with your services for years，but now I feel very disappointed. 多年來(lái)我一直很滿(mǎn)意你們的服務(wù)，但現(xiàn)在我非常失望。
�。�11）I would like to draw your attention to the problem／fault… 我想讓您知道這個(gè)問(wèn)題／錯(cuò)誤……
�。�12）I am writing to inform you that I find…unsatisfactory. 我寫(xiě)信是為了告訴你，我發(fā)現(xiàn)……令人非常不滿(mǎn)意。
�。�13）I wish to express my dissatisfaction／disappointment about… 我想表達(dá)我對(duì)……的不滿(mǎn)／失望。
�。�14）It would be highly appreciated if you could… 如果你能……我將萬(wàn)分感謝。
（15）I trust you will take my complaints seriously and… 我相信你會(huì)認(rèn)真對(duì)待我的投訴，并且……
三．投訴信參考范文：
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1） ask for a new room next term,
2） you would prefer a single room,
3） explain your reasons.
Don’t sign your own name at the end of your letter, using“Li Ming”instead.
Dear Sir or Madam,
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
中國(guó)大學(xué)網(wǎng) http://www.ishadingyu.com/ 考研頻道
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