身在職場(chǎng)怎樣回答沒有把握的事情

在辦公事務(wù)中，若有客戶向你咨詢一件你沒有把握的'事情，你該如何回答呢？我們看看下面這位是怎么回答的吧！

A: Good morning. Can I help you?

B: Good morning. Is this Modern Office Ltd.?

A: Yes it is.

B: I'm Mike & C. Ltd. I want to know if our order is in shipment.

A: I'm afraid I'm not sure on that. Is there a number where you can be reached?

B: Yes, 852-3432. How soon can you get back to me?

A: I should be able to get this information for you by this afternoon. I'll call you as soon as I know.

B: All right. Please leave a message with my secretary if I'm not in.

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