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銷售人員常用電話英語用語
在平時的學(xué)習(xí)中，說起知識點(diǎn)，應(yīng)該沒有人不熟悉吧？知識點(diǎn)就是學(xué)習(xí)的重點(diǎn)。掌握知識點(diǎn)有助于大家更好的學(xué)習(xí)。下面是小編收集整理的銷售人員常用電話英語用語知識點(diǎn)，僅供參考，歡迎大家閱讀。
銷售人員電話英語用語
Using the Telephone
Making telephone calls is an important part a secretarys work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.
MR SHELLI: Id like to speak to Mr Kola of the National Bank, would you get him on the phone,please?
MARIA: Certainly, Ill do it at once, Mr Shelli. (TO HERSELF) Now whats Mr Kolas number? Ah,here it is ... five, three, zero,double six. (LIFTS PHONE)
ROSE: Switchboard, can I help you?
MARIA: Good morning, Rose. Maria here.Could I have an outside line,please?
Good morning, Rose. Maria here.Could I have an outside line,please?
ROSE: Oh, hello, Maria. Hold the line a moment.
(DIALLING)There you are, youve an outside line now, you can hear the dialling tone.
MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.
(RINGING)
Thank you. (TO HERSELF) Five, three, zero, six, six.
(RINGING)
2ND OPERATOR: National Bank.Good morning,can I help you?
MARIA: Good morning, would you put me through to Mr Kola please?
Good morning, would you put me through to Mr Kola please?
2ND OPERATOR: MR Kola? Certainly. Whos calling him?
MARIA:Mr Shelli of Modern Office Limited would like to speak to him.
2ND OPERATOR: Thank you. Hold the line, please.
(PHONE)
MR KOLA: Kola speaking.
2ND OPERATOR: Good morning, Mr Ko
銷售人員電話英語用語
一、售貨前的文明禮貌用語
1、Hello,Welcome to our Shopping Center.
您好，歡迎您的光臨。
2、What Can I do for you?/Can i help you?
我能幫您什么嗎？
3、Is there anything I can do for you?
有什么事我能幫您嗎？
4、What would you want?
您想看點(diǎn)什么？
二、售貨中文明禮貌用語
1、How about this one? Anything else?
您覺得這個怎么樣？您還需要別的嗎？
2、 Which one do you like? 你喜歡哪一個？
3、 Are you interested in any speclal brand?你是否對特別的品牌感興趣？
4、 May I know what you like?請告訴我你看中了什么商品？
5、 Would you like this one,which I recommend to you?你喜歡我推薦的這件商品嗎？
6、 It’a world-famous brand.這是國際名牌。
7、 I think it looks good on you.我覺得你穿這件很人合適。
8、 It is the most popular color this year.這是今年最流行的顏色。
9、 This brand is suitable for young people.這個品牌適合年輕人。
10、 It seems you are interested in …..?你好象對這件商品感興趣？
11、 Do you have something like this?你們有沒有象這樣的東西？
12、 Here you are. 給你。
13、 How about this one?你覺得這個怎么樣？
14、 Wait a moment,please. 請稍等。
15、 I’ll be back soon.我馬上回來。
16、 I’m sorry to keep you waiting so long.對不起，讓您久等了。
三、售貨后的文明禮貌用語
1、Well I’m just doing my work。
別客氣，這是一個營業(yè)員應(yīng)該做的事。
2、Here is the receipt,please keep it.
這是小票，請收好。
3、You’re Welcome. Please come again.
別客氣，希望您再次光臨。
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