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口語實戰(zhàn)演練:如何轉(zhuǎn)接客戶來電[1]
A: Stone Corp. Hi, Mary speaking.四通公司, 您好,我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please.
你好,我想找Hunter先生。
A: May I ask who is calling, please?
請問您是哪位?
B: My name is Herbert Wood of IBM Computer Company.
我是IBM電腦公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.
謝謝,Wood先生,請稍等。(打內(nèi)線電話)Hunter先生,IBM電腦公司的Wood先生找您。
C: Can you find out what he wants?
你可以問他有什么事嗎?
A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.
好的,Hunter先生。(對來電者說)對不起Wood先生,讓您久等了。Hunter先生現(xiàn)在非常忙,他想知道你有什么事對他說。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not?
是的,我想買一些計算機(jī)軟件,另外再談一談開發(fā)一些其它的軟件。我不知道他是否有興趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.
我明白了,非常感謝,Wood先生。請你等一下好嗎?(打內(nèi)線電話)Hunter先生,Wood先生想買一些計算機(jī)軟件。
C: I see. Put him on line two.
好的,請轉(zhuǎn)到2號線。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.
好的,Hunter先生。(對來電者)Wood先生,不好意思讓你久等了,我把你的電話接給Hunter先生。
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