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To: xxx

¡¡¡¡Subject: Missing Order

¡¡¡¡Dear Mr Gatt,I am sorry to hear about the problems you have been experiencing with the order you placed with us on the 23rd January.I cannot as yet say who is at fault but I assure you there will be a full investigation.Moyra Brown, who is our production assistant, will contact you shortly to arrange suitable compensation for the inconvenience that has been caused.

¡¡¡¡I would like to apologise once more.

¡¡¡¡Yours sincerely

¡¡¡¡George Hili

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Dear Martin

¡¡¡¡I am terribly sorry to tell you that I have lost the valuable book you were so kind to lend me last week. I read it everyday and intended to finish it next month. Last night when I came to my room, it was nowhere to be found. I will try to recover it as soon as possible. If I fail to find it, I will get a new book for you.

¡¡¡¡But I am afraid it can never take the place of the old one. Old books are like old friends. Once lost, they can never be replaced. They are connected with cherished associations which the new ones can never have. And for this irrecoverable loss, I am to blame. I was so careless with my things. This is a warning to me to be more careful in the future.

¡¡¡¡Yours truly

¡¡¡¡Tom

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Dear Mr.Smith

¡¡¡¡I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.

¡¡¡¡I suddenly fell sick early that morning and my parents had to send me to the hospital.Please find enclosed a copy of the medical bill.

¡¡¡¡I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.

¡¡¡¡Sincerelyyours

¡¡¡¡Wang Hua

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